Auto Asia International (AAI)- Return Policy

Thank you for choosing Auto Asia International for your auto parts needs!

We want to ensure a smooth and fair return experience for all our customers. Please review our return policy before making a return.

Items eligible for return:

• Must be in original packaging, unopened, and un-used condition.
• Must be returned within 5 days of purchase with a valid receipt.
• Non-electronic parts only (see Electronics section below).

Items ineligible for return:

• Opened or used parts with any damage or signs of wear and tear (including grease or oil).
• Parts returned after 6 days from purchase date.
• Electronic parts (see Electronics section below).

Electronics Return Policy:

• Due to the sensitive nature of electronic parts, returns require additional steps.
• A return request must be submitted within 3 days of purchase with a valid receipt.
• The part will be diagnosed by a qualified Auto Asia International (AAI) technician.
• A scan report may be required depending on the specific part.
• Following diagnosis by AAI technical advisors, a determination will be made on the eligibility for return or exchange.

Return Process:

1. Contact Auto Asia International to initiate a return request.
2. Provide your receipt and reason for return.
3. If your return is eligible, you will receive instructions on how to return the part(s).
4. Upon receiving the returned parts, an AAI technical expert will inspect them to ensure they meet the return policy criteria (including cleanliness for fitted parts).
5. Once approved, your refund or exchange will be processed promptly.

Please note:

• We reserve the right to deny a return if it does not meet our return policy guidelines.
• Shipping costs for returned items are the responsibility of the customer.
• Refunds will be issued to the original method of payment used for the purchase.

For any questions regarding our return policy, please don’t hesitate to contact Auto Asia International.

Thank you for your understanding!